Returns and Exchanges
We do not accept returns or exchanges. However, we do want you to be happy with your purchase so please email us at firstname.lastname@example.org with any concerns within 48 hours of receiving the order. This also applies to any claims for damage or shortage.
If we clearly misrepresented an item or shipped incorrectly, we will do our best to make it right. No returns will be accepted for any reason other than serious misrepresentation about the nature of the item.
Please be aware that, in order to protect ourselves from fraudulent claims, all claims are subject to an investigation, prior to approval. If we find that we are at fault, we will be more than happy to make it right for you.
The Townhouse Antiques & Vintage will not be responsible for any items lost or damaged in transit, therefore, for your protection, if an item is returned to us for any reason, please insure your package for the item's value. The buyer will be will be responsible for any shipping costs incurred.
Additional FAQsEverything is sold "as is". Since most items are antique or vintage and come from a variety of sources such as estate sales, auctions, yard sales, and personal collections, they will show signs of normal use and wear, whether it be a scuff, scratch, rust, spot, stain, dust, etc.
We do our best to fully describe each item and are as accurate as possible with any flaws or defects. Please know that what might be great or good vintage condition to us, may not be the same to you---so please inquire if you have any doubts before you purchase. We take multiple pictures to help you with your decision but may not describe in detail every scratch or spot. We apologize if we miss something that you think is important.
We do not always clean items and will at times leave that up to the new owner, this is especially true with vintage fabrics and clothing. We do not always wash or dry clean vintage clothing, linens or fabrics, unless it is a reconstructed item. However, we will always state its condition.